We are closed from 5pm Thursday 19th December, reopening on Thursday 2nd January 2025. Any orders placed after 2pm Wednesday 18th December will processed from Thursday 2nd January 2025.

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Products

Frequently Asked Questions

Contact and Opening Hours

How can I contact you?

For sales enquires please email us at [email protected],or for customer service enquiries please email us at [email protected] or call us on 01708 855698.

What are your business opening hours?

Our branch openings hours are

Caldicot – Monday to Friday – 7.30am – 5.00pm – Closed Bank Holidays

Essex – Monday to Friday – 5.30am – 5pm – Closed Bank Holidays

Leeds – Monday to Friday – 7.30am – 5.00pm – Closed Bank Holidays

Glasgow – Monday to Thursday – 7.30am – 5.00pm, Friday 7.30am to 3.30pm – Closed for Scottish Bank Holidays

Delivery

Where is my order?

When your order has been confirmed our warehouse team will prepare your order for dispatch. If any items are out of stock or we expect any delays, we will contact you at the earliest opportunity via the contact details you have provided when placing your order.

When your order has been collected by our couriers you will receive tracking information allowing you to follow the progress of your delivery.

How long will delivery take?

All in stock items will be dispatched on a next working day delivery service. Non-stock items can take 3-5 working days. If we expect any delays to your order, we will contact you at the earliest opportunity. Please check the delivery time on the product page before ordering and check the delivery time on your order confirmation.

I received a ‘Postcode not accepted’ message when trying to place an order. What does this mean?

Due to additional charges from our couriers for delivering to some Scottish Highlands, Islands and Channel Island postcodes, extra delivery fees to these postcodes may apply. Please contact customer services on 01708 855 698 or email [email protected] where we will be more than happy to help.

Can I track my order?

When your order has been collected by our couriers you will receive tracking information allowing you to follow the progress of your delivery.

My order hasn’t arrived…

If your order hasn’t arrived within the expected timeframe, please contact customer services on 01708 855698 or email [email protected] at the earliest opportunity and we will be more than happy to help.

Refunds and Return

How do I return an item?

Please send any return requests to [email protected] or call 01708 855698. You can view our returns policy here.

When will I receive my refund?

When your return has been confirmed by our warehouse team your refund will be processed. This can take up to  7 working days depending on the banking service you have used.

Can’t find what you’re looking for?

For sales enquires please email us at [email protected], or for customer service enquiries please email us at [email protected] or call us on 01708 855698 Monday to Friday 8am – 5pm.
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